What changed
A loading window should identify a real appointment, not only a date. The request needs the site address and entrance, contact person, slot start and end, reference number, cargo readiness, vehicle and body requirements, loading method and any safety or access rules.
Key details
The warehouse should state whether the driver needs PPE, advance registration, a seal, pallet exchange, documents or a specific language contact. The carrier should report the vehicle plate and ETA early enough for the site to react, and both sides should define what happens if the cargo or vehicle misses the slot.
What it means for logistics
At arrival, record check-in, dock assignment, loading start and release time. These timestamps separate road delay from warehouse delay, support detention discussions and reveal recurring bottlenecks that can be corrected in the next booking.
What to check in practice
- Confirm the required declarations, codes and guarantees before dispatch.
- Check whether NCTS, ENS, TIR or another procedure applies to this movement.
- Keep a responsible customs contact available until the movement is discharged.
